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Customer complaints are part of the business life of any corporate entity. As a service organisation, customer satisfaction is the PRIME concern for any company. The company believes that providing prompt and efficient service is essential not only to attract new customers, but also to prevail over the
existing customers. This policy document aims at minimising instances of customer complaints and grievances through proper service delivery and review mechanism and ensuring prompt redressal of complaints and grievances. The review mechanism will help in identifying the shortcomings in product features and service delivery. Customer dissatisfaction would tarnish the company name and image.
The review is aimed at helping in identification of shortcomings in service delivery, if any and compliance with the stipulations of IRDA (Insurance Brokers) Regulations, 2002. The company policy on grievance redressal follows the undernoted principles.
If you have a grievance that you wish to redress, you may contact us with the details of your grievance through:
Email : info@primeindia.co.in
Tel : 022-48818450/448
The company’s representatives have been trained to handle grievance with empathy. The process followed for addressing the grievance will be:
In case there is no reply to your grievance in 10 working days, the customer/client will have the right to escalate the matter to the Principal Officer of the company directly at pushkaraj@primeindia.co.in
If you are looking for a challenging new role, Prime India offers you exciting job opportunities.
If you are interested in pursuing a career at Prime India, please mail us your CV at info@primeindia.co.in, mentioning your area of interest.
